Shipping policy

 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer standard two day shipping between $18.00 and $25.00 for all orders placed. 

We also offer priority overnight shipping for a premium charge of $35.00 to $40.00.

Office Pickup

If you live in or near Miami and would like to pickup your order from our office, there will be no shipping charge. Items must be picked up within 5 business days of placing your order otherwise order will be null and void.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at tptmerchmiami@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not allow shipping to P.O. Boxes.

Refunds, returns, and exchanges

We do not accept any returns and do not offer and refunds or exchanges. All sales are final.

In the event that your order arrives damaged in any way, please email us as soon as possible at tptmerchmiami@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at tptmerchmiami@gmail.com.